Digital Servicers Archives - Lykken on Lending

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6-25-18 How Can Mortgage Servicers Leverage the Digital Revolution to Transform the Customer Experience? with Shelley Leonard

In recent years, an incredible amount of innovation has accelerated adoption of the digital mortgage. Digital has ramped up customer expectations and disrupted our traditional definition of customer service excellence, but the same sort of transformational impact has yet to be seen on the servicing side of the house. Make no mistake: mortgage … [Read more...]