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6-3-19 Hot Topic – Leadership, 360 Management, and Technology affecting the Mortgage Industry

June 4, 2019

6-3-19 Hot Topic – Leadership, 360 Management, and Technology affecting the Mortgage Industry

In this episode of Lykken on Lending we have a discussion planned with our regular guests on various Hot Topics affecting the mortgage industry, including leadership, 360 management, and technology. Alice Alvey Joe Farr Allen Pollack Andy Schell Some of the topics in this discussion will cover:
  1. Planning for the future of the mortgage industry
  2. Customer service and how it affects your bottom-line
  3. Building relationships that last through various mortgage cycles
As usual, the first half of the program will feature Joe Farr providing you a rate & market update, followed by Les Parker’s Market-Logics Live, a macroeconomic perspective on the economy with a music parody.  Next is Alice Alvey of Union Home providing a regulatory & legislative update followed by Allen Pollack giving us a Tech Report of the latest technology impacting our industry. Then we wrap up the first half the program with Andy Schell, a/k/a “Profit Doctor” sharing ideas on how to improve your bottom line.
Excerpts from this Interview: Listen: I think we're going to have favorable housing for years to come... Listen: As a lender we still have to react to accommodate what's happening in the market.. Listen: The refi trigger isn't being pulled as quickly as it has in the past... Listen: The natural hedge that happens... re-evaluating of the servicing portfolio... Listen: So many lenders are getting to the customers so early maybe they're getting numb... Listen: Our borrowers are telling us something different... we need to help educate the borrower... Listen: Proposed rule for comment period on how FHA will audit...
Listen: Everyone is looking for technology to make things more efficient... Listen: It's about bringing a loan in... tech systems used together to build intelligence on the front end... Listen: Will we see off-shore being replaced by Artificial Intelligence...
Listen: A guided actionable conversation in online banking environment... Listen: Chat bot experiences is the way customers are expecting to engage in the world today... Listen: A digital worker has more insight... and it's repeatable...
Resources Mentioned in this Episode: FHA Audit Proposed Rule Give and Take Go Giver