Mike Russell of Total Expert and Jessica Thames of Assurance Financial

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Mike Russell of Total Expert and Jessica Thames of Assurance Financial

This episode will air on December 10, 2025

Experienced Relationship Manager with a demonstrated history of working in the financial services and SaaS industry. Skilled in Onboarding, Customer Service, Account Management, Problem Solving, and Conflict Resolution. Strong support professional graduated from University of Nebraska-Lincoln.

 

Jessica Thames is a tech-forward marketing strategist with deep roots in business development. Her journey started at age ten in her family’s small trophy shop, where she served in her first marketing role as the “sticker-putter-onner” - placing branded labels on every trophy before it went out the door. That simple job sparked her fascination with how small details shape a brand and how great businesses connect with people.

Growing up in an entrepreneurial household fueled Jessica’s passion for helping companies grow. Over the years, she has built a career focused on elevating organizations through innovative, technology-driven marketing strategies. She believes the best marketing lives at the intersection of automation and authenticity, using smart tools to scale while never losing the personal touch that builds trust.

Today, she helps companies streamline their systems, strengthen their messaging, and create meaningful client experiences — all with the same pride and intention she learned in that family shop decades ago.