There’s a lot that’s been changing in the world today! In today’s Hot Topic we’re excited to have Josh Friend, Founder and CEO of Insellerate, on the podcast to discuss how borrower engagement is changing rapidly & how technology can help lenders quickly adapt.

Want to know more about Josh Friend?

As the founder and CEO of Insellerate, an industry leading borrower engagement platform, Josh began his career as a loan officer in 1999. In 2003 he opened his first of several successful mortgage companies.

Over the past 20 years, Josh has hired, trained and managed thousands of employees in the mortgage industry and overseen all areas of the mortgage process.

With a keen eye for developing best-in-class sales processes and technology, Josh built his first in house CRM/POS in 2005 and continued to develop software for his mortgage platforms, which has led him to the founding of Insellerate.

Josh’s sole focus now is Insellerate and helping lenders close more loans through intelligent borrower engagement and the use of technology.

Insellerate helps Lenders close more loans through better borrower engagement.

Insellerate, the true mortgage CRM, helps lenders close more loans by increasing efficiency gains across sales, marketing, operations, and management.

Built by mortgage professionals, the Insellerate platform has full CRM functionality with built-in lead management and automated marketing. Lenders are able to improve both the borrower and loan officer experience with multi-channel communication, leveraging tools such as phone, SMS text messaging, email, direct mail, chat bots, and customer monitoring.

Insellerate is a highly scalable, configurable, and modern platform that accelerates the sales process and generates repeat business. SOC 2 and SSAE 18 certified, Insellerate is built to satisfy the most closely regulated businesses, including banks with mortgage subsidiaries.