In this episode of Lykken on Lending we have a discussion planned with our regular guests on various Hot Topics affecting the mortgage industry, including leadership, 360 management, and technology.
Some of the topics in this discussion will cover:
- Planning for the future of the mortgage industry
- Customer service and how it affects your bottom-line
- Building relationships that last through various mortgage cycles
As usual, the first half of the program will feature Joe Farr providing you a rate & market update, followed by Les Parker’s Market-Logics Live, a macroeconomic perspective on the economy with a music parody. Next is Alice Alvey of Union Home providing a regulatory & legislative update followed by Allen Pollack giving us a Tech Report of the latest technology impacting our industry. Then we wrap up the first half the program with Andy Schell, a/k/a “Profit Doctor” sharing ideas on how to improve your bottom line.
Excerpts from this Interview:
Listen: I think we’re going to have favorable housing for years to come…
Listen: As a lender we still have to react to accommodate what’s happening in the market..
Listen: The refi trigger isn’t being pulled as quickly as it has in the past…
Listen: The natural hedge that happens… re-evaluating of the servicing portfolio…
Listen: So many lenders are getting to the customers so early maybe they’re getting numb…
Listen: Our borrowers are telling us something different… we need to help educate the borrower…
Listen: Proposed rule for comment period on how FHA will audit…
Listen: It’s about bringing a loan in… tech systems used together to build intelligence on the front end…
Listen: Will we see off-shore being replaced by Artificial Intelligence…
Listen: Chat bot experiences is the way customers are expecting to engage in the world today…
Listen: A digital worker has more insight… and it’s repeatable…
Resources Mentioned in this Episode:
