In this episode of Lykken on Lending we continue on with a discussion with our regular guests on various Hot Topics affecting the mortgage industry, including leadership, 360 management, and technology.
Some of the topics in this discussion will cover:
- Planning for the future of the mortgage industry
- Customer service and how it affects your bottom-line
- Building relationships that last through various mortgage cycles
As usual, the first half of the program will feature Joe Farr providing you a rate & market update, followed by Les Parker’s Market-Logics Live, a macroeconomic perspective on the economy with a music parody. Next is Alice Alvey of Union Home providing a regulatory & legislative update followed by Allen Pollack giving us a Tech Report of the latest technology impacting our industry. Then we wrap up the first half the program with Andy Schell, a/k/a “Profit Doctor” sharing ideas on how to improve your bottom line.
Excerpts from this Episode:
Listen: It ain’t what you know that will get you into trouble, it’s what you know that just ain’t so…
Listen: Learning to apply a process to decision making…
Listen: Leadership behavior includes the ability to listen…
Listen: How do leaders embrace change… we don’t guess… use Emotional Intelligence…
Listen: When you make decisions based on data you’re going to make good decisions most of the time…
Listen: 360 Management starts with measuring every task…
Listen: Having a standard and measuring to it with your actions results in continual movement to improvement…
Listen: The really good LOs may be better off as a broker… a strategy to capitalize an independent mortgage broker…
Listen: Be really mindful when implementing new mortgage technology… it’s not a light switch you just turn on…
Resources Mentioned in this Episode:
