In this episode of Lykken on Lending we have Pam Jenkins, President of Willow Bend Mortgage, in our Hot Topic segment sharing her journey to becoming a leader within the mortgage industry!
Founded in 1993, Willow Bend Mortgage (WBM) is celebrating 25 years of serving its customers. They have established themselves as a top mortgage company in the state of Texas. The corporate mission is to be the best mortgage company to work with and to work for. This begins and ends with employing the best team in the industry. The professionals at WBM have one common goal… to provide their customers with the best possible experience in financing their dreams.
WBM is a community-based, relationship lender; however, they provide an industry-leading technology platform that is second to none. This gives them the unique ability to guide their clients through the ever-changing challenges of the mortgage business. They are extremely proud and even more thankful for the relationships they have made with the customers they have served over the last 25 years.
Excerpts from the Hot Topic Interview:
Listen: From Loan Officer to President… holding almost all roles in the mortgage process…
Listen: Moving from head of operations to President…
Listen: I made a plan to show up, work hard, and ask a lot of questions… forming a united vision…
Listen: Leaders cultivate character, strength, discernment… taking the responsibility while inspiring others in a call to action…
Listen: The art of listening leads to getting the response you need out of people in a given situation…
Listen: Leaders must be able to inspire people and share a vision in an impactful way…
Listen: My mother was a senior mortgage executive at a time when there weren’t many women at that level.. the art of communication…
Listen: Looking for leaders who can make a decision… and the process by which that decision is made…
Listen: Challenges faced by leaders in the mortgage industry today…
Listen: Changing processes based on the implementation of new technology… understanding the type of borrowers in the mortgage industry…
Listen: Mistakes made by leaders… not enough transparency and a lack of integrity…
Listen: Advice for leaders of the future… is this a good decision and the right decision for me and the organization…
Listen: Participation in the Mortgage Bankers Association… showing up and engaging with people…
Listen: Benefits of the MBA mPower event… gaining the tools and support changes everything…
Resources Mentioned in this Interview:
The Five Dysfunctions of a Team by Patrick Lencioni
Working at the Speed of Trust by Franklin Covey