Some of the topics in this discussion will cover:
- Planning for the future of the mortgage industry
- Customer service and how it affects your bottom-line
- Building relationships that last through various mortgage cycles
Excerpts from this Interview:
Listen: I think we're going to have favorable housing for years to come...
Listen: As a lender we still have to react to accommodate what's happening in the market..
Listen: The refi trigger isn't being pulled as quickly as it has in the past...
Listen: The natural hedge that happens... re-evaluating of the servicing portfolio...
Listen: So many lenders are getting to the customers so early maybe they're getting numb...
Listen: Our borrowers are telling us something different... we need to help educate the borrower...
Listen: Proposed rule for comment period on how FHA will audit...
Listen: Everyone is looking for technology to make things more efficient...
Listen: It's about bringing a loan in... tech systems used together to build intelligence on the front end...
Listen: Will we see off-shore being replaced by Artificial Intelligence...
Listen: A guided actionable conversation in online banking environment...
Listen: Chat bot experiences is the way customers are expecting to engage in the world today...
Listen: A digital worker has more insight... and it's repeatable...
Resources Mentioned in this Episode:
FHA Audit Proposed Rule
