6-10-19 Continuing Discussion on Leadership, 360 Management, and Technology affecting the Mortgage Industry

June 7, 2019

6-10-19 Continuing Discussion on Leadership, 360 Management, and Technology affecting the Mortgage Industry

In this episode of Lykken on Lending we continue on with a discussion with our regular guests on various Hot Topics affecting the mortgage industry, including leadership, 360 management, and technology. Alice Alvey Joe Farr Allen Pollack Andy Schell

Alice Alvey Joe Farr Allen Pollack Andy Schell

Some of the topics in this discussion will cover:

Planning for the future of the mortgage industry
Customer service and how it affects your bottom-line
Building relationships that last through various mortgage cycles

As usual, the first half of the program will feature Joe Farr providing you a rate & market update, followed by Les Parker’s Market-Logics Live, a macroeconomic perspective on the economy with a music parody. Next is Alice Alvey of Union Home providing a regulatory & legislative update followed by Allen Pollack giving us a Tech Report of the latest technology impacting our industry. Then we wrap up the first half the program with Andy Schell, a/k/a “Profit Doctor” sharing ideas on how to improve your bottom line.

Excerpts from this Episode: Listen: It ain't what you know that will get you into trouble, it's what you know that just ain't so... Listen: Learning to apply a process to decision making... Listen: Leadership behavior includes the ability to listen... Listen: How do leaders embrace change... we don't guess... use Emotional Intelligence... Listen: When you make decisions based on data you're going to make good decisions most of the time... Listen: 360 Management starts with measuring every task... Listen: Having a standard and measuring to it with your actions results in continual movement to improvement... Listen: The really good LOs may be better off as a broker... a strategy to capitalize an independent mortgage broker... Listen: Be really mindful when implementing new mortgage technology... it's not a light switch you just turn on... Resources Mentioned in this Episode: